Shipping, Returns & FAQs


Hello! Most of your answers can be found below. If you're still stumped, please email me at lisa{at}lisachowart.com. 

Payment

I accept most major credit cards and PayPal. Payment is due at time of purchase.

Sales Tax

Texas residents will be charged 8.25% sales tax upon checkout.

Shipping

Orders can take up to 5 business days to process before shipping. Many of my prints are printed just for you and need extra time and attention. Please contact me prior to ordering if you have any special shipping requests or circumstances.

Domestic Shipping
All domestic orders are shipped USPS First Class or Priority Mail. Most of the time, I will choose Priority Mail so you can get your packages super fast!

International Shipping
All international items are shipped USPS First-Class Mail International. International orders may be subject to customs fees or duties and are the responsibility of the purchaser. Please allow extra delivery time for international orders.

Lost, Stolen & Damaged Items
Things happen but unfortunately, I cannot be responsible for orders lost, stolen and/or damaged while in the care of USPS. If the order arrives damaged because of some oversight on my end, I will happily work with you to reach a satisfactory solution. Please email me at lisa{at}lisachowart.com. 

Returns

I always hope you love your purchases but I will accept returns of unused and unopened orders within 5 business days of the receipt of your package. Please email me at lisa{at}lisachowart.com within 5 days of receiving your order to notify me of your return. Return shipping is the responsibility of the purchaser. Once your returned items are received, the appropriate charges will be credited to you. Shipping costs are non-refundable. 

Opened and used items cannot be returned. I'm sorry but I think that's fair.

Wholesale Inquiries

I welcome wholesale inquiries. Please email lisa{at}lisachowart.com for more information.

Privacy

I will never share or sell your information to any third party and all information collected is solely used to contact you regarding your order if necessary. This site is Level 1 PCI compliant and uses 128 bit SSL encryption to ensure your credit card data is secure.


All Designs, Images, and Content © 2008-2016 Lisa Chow